SHIPPING & REFUNDS

SHIPPING POLICY

NOTICE: All freight carriers are currently experiencing shipping delays. As a result, delivery dates are estimates and are NOT guaranteed. Shipping delays from the manufacturer or freight carrier are not considered valid reasons for order cancellation once materials have shipped. No refunds will be provided after materials have shipped from the manufacturer.

By using and purchasing through the contractorstainless.com website, you consent to our shipping and return policy. By using our custom service, you accept and understand that custom and cut-to-size orders are nominal and have a tolerance of +/- 0.125″ (1/8″) and that non-optimal cut-to-size materials are not returnable or refundable. Cut-to-size orders include any order where cutting of a material is required and not of stock size. Stock sizes are returnable in new, unused condition and under a quantity of 10. Standard items and optimal sizes incur a 40% restocking fee, plus cost of freight.

Please allow 24-48 hours for this order status information to become available. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-cut-to-size items. Out of stock inventory may take 4 to 6 weeks for delivery. Accelerated shipping is available. Please contact us (800) 977-8039 for details and costs.

We have many shipping options and work with various carriers to deliver your order in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging or have special requirements, please do not hesitate to call us at 800-977-8039

return & exchange policy

Return & Exchange Policy
 

Standard stock items are returnable if undamaged and in unused, new condition, under a quantity of5 within 30 days of receiving. Items will be inspected to ensure the item is in new condition; credit cannot be issued until product is received and inspected in our facility. Custom, non-standard items are not returnable or refundable.

PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE — IF ITEM IS DAMAGED YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUSTOM ITEMS ARE NOT RETURNABLE OR REFUNDABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO A CONTRACTOR STAINLESS REPRESENTATIVE AT (800) 977- 8039 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN. FOR ANY DAMAGED SHIPMENT OR PACKAGE THAT SHIPS OUT LTL (LESS THAN TRUCKLOAD), CONTRACTOR STAINLESS MUST RECEIVE A WRITTEN CLAIM WITHIN 5 TO 7 DAYS OF DELIVERY REFUSAL TO BE CONSIDERED ELIGIBLE FOR A REFUND OR REPLACEMENT ORDER. AFTER THE WINDOW HAS PASSED, ALL SALES ARE FINAL.

If your item is damaged beyond use, give ContractorStainless.com a call at 800-977-8039 and provide details about the damage to your item. You’ll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Credit cannot be issued until product is received and inspected in our facility.